BigCommerce is a capable platform and a popular choice for stores with large catalogues or B2B ambitions. The merchants who talk to us about leaving usually cite the same few pressures, and they tend to show up at growth, not at launch.
Pricing that follows your revenue
BigCommerce's plans are tiered, and the tier you are allowed to stay on is tied to your annual online sales. That makes sense from the vendor's side. From a merchant's side it means the platform cost rises as you succeed, and crossing a threshold can push you onto a higher plan whether or not you needed any new feature.
A one-time build with no platform fee and no revenue-linked tier works differently. Your cost does not step up because you had a good year. Hosting and your domain remain, and you can have them handled through StoreAdept Care.
A hosted ceiling
Hosted platforms are opinionated by design. For most stores that is a benefit. For stores with unusual requirements, such as particular approval flows, contract pricing rules or a checkout that behaves differently for different customers, the options are the platform's APIs and its app marketplace. Past that, you ask the vendor or you compromise.
With full code access, the ceiling moves. Nothing stops a developer from changing how the store works, because the store is yours.
B2B without the plan gymnastics
Many merchants arrive at BigCommerce for B2B. If that is you, check what your current plan includes against what you actually use. Our Growth package ships trade-account registration, customer-group tiered pricing, quote requests and net-terms handling as part of the build. We go deeper in the B2B store guide.
What moves with you
A migration is mostly about structure: categories, attributes, products, customers and URLs. We scope catalogue and customer import in your brief. Matching your existing URLs where we can, and redirecting where we cannot, protects the search rankings you have earned.
What to check before you move
- Integrations. List every system connected to your store: ERP, accounting, shipping, marketing. Tell us in the brief so nothing is a surprise.
- Order history. Decide whether you need historic orders in the new store or an export you can archive.
- Timing. Avoid cutting over in your peak season. We build in a private preview first, so your live store keeps trading.
When staying is sensible
If you are well within your plan, your integrations depend on BigCommerce-specific connectors, and the platform is not holding you back, leave it alone. A move should solve a problem you actually have.
If it does, see what a Growth build looks like, or read about the other platforms we see merchants leave: WooCommerce and Shopify.
Want the step-by-step version of a move? See how a build and migration works.